Audience Services Assistant - College of the Arts

TYPE:   Part-time, Non-exempt
LOCATION: West Palm Beach Campus

SUMMARY: Oversee Ticket Central operations (box office, email and telephone correspondence), Arts Notes (audience database), and creation of event programs (in coordination with ensemble directors). Plays an important role in the day-to-day operations of the College, providing outstanding and enthusiastic customer service to patrons and members of the public by exhibiting a positive demeanor, flexibility, attentiveness, and creative problem solving.

QUALIFICATIONS:

• Ability to perform well under pressure in a fast-paced environment while maintaining a courteous and professional attitude towards others.
• Display initiative, attention to detail, and organization skills to manage multiple projects simultaneously.
• Excel in teamwork, collaboration, and be effective in written and interpersonal communication in order to enhance the guests' experience.
• Proficiency in word processing, Excel, and a willingness to become proficient in ticketing software is expected.
• This is part-time position, generally working 25-30 hours per week from September to May and requires an ability to work a flexible schedule that includes some evenings and weekends.
• Must possess a valid driver's license.

EDUCATION AND EXPERIENCE: A bachelor’s degree is preferred. Prior experience in arts administration and a passion for the performing and visual arts is preferred.