Access Services Librarian - Warren Library

TYPE:   Full-time, Exempt
LOCATION: West Palm Beach Campus

SUMMARY: Manage the operations of the library’s primary access, service desk, and stack maintenance. Actively seeks to improve local and system-wide processes and services; participates in reference and instructional services by teaching information literacy; and, participates in evening and weekend duties as necessary.

RESPONSIBILITIES: 

Access Services

  • Manage daily library operations and front desk activities including, room reservations, mailings, ordering office supplies, and overseeing the maintenance and upkeep of office equipment
  • Serve as a first point of contact for all inquiries, providing top level service to all patrons.
  • Supervise the processes of circulating library collections according to policies.
  • Coordinate the maintenance of all physical library collections, including re-shelving, shelf reading, organizing, and intermittent stack inventory.
  • Administer course reserves as requested by faculty.
  • Interpret library policies to students, faculty, and other patrons.
  • Recruit, oversee, evaluate, and schedule all staff and student assistants serving in access services.
  • Maintain data utilization and record management of library resources and services to improve upon user experience and develop needs assessment activities.
  • Manage data collection for annual reporting and survey responses including: gather, review, evaluate; and synthesize data submitted by library personnel.

Reference and Instruction

  • Provide in-person and online reference service and consultation in areas of research to the learning community.
  • Collaborate with faculty to promote information literacy and provide patrons library instruction sessions onsite or virtually through the University’s course management system.
  • Design and lead workshops in the Library’s instruction classroom.
  • Participate in the provision of evening and weekend reference assistance on a rotating basis as scheduled.

Research, Scholarship, Creative Activity

  • Create tools designed to give general and course-specific library resource guidance to students and faculty, to include LibGuides and other online tools.
  • Engage in an active life of scholarship appropriate to the instructional and service role of the academic librarian.
  • Provide collection development services in one or more subject disciplines.
  • Participate as a member of the University Faculty, including serving on University and Library committees as assigned.
  • Participates actively in regional, state, and/or national professional organizations.
  • Engages in professional development activities to increase knowledge and skills in areas of primary responsibility by attending educational workshops, reviewing professional publications and establishing a personal network.

QUALIFICATIONS

  • Ability to think critically and act independently to solve problems.
  • Strong commitment to service excellence with the ability to work in a fast-paced environment, shift priorities, multi-task when competing needs surface, and meet deadlines.
  • Ability to process information to make innovative applications of ideas and demonstrates a strong aptitude to learn new technologies.
  • Proven ability to interact effectively, respond quickly and sensitively to patrons, discern how to best meet their needs, and contact the appropriate individuals for assistance.
  • Familiar with traditional print resources.
  • Proficient in the general research skills required in academically rigorous and technologically sophisticated libraries
  • Strong verbal, written, and interpersonal communication skills in the English language; ability in the Spanish language is desirable.

 

EDUCATION AND EXPERIENCE: Master’s degree in library or information science from an ALA-accredited institution. An additional advanced degree within a discipline of the University’s academic program is preferred.  5+ years’ experience working in an academic library along with teaching information literacy.