University Adds 24/7 Telehealth Access to Support Students' Needs


Students have 24/7 access to medical and mental health counseling through TimelyMD.As part of Palm Beach Atlantic University’s ongoing response to COVID-19, students now have free, immediate and unlimited access to medical and mental health counseling visits through TimelyMD, a telehealth company that specializes in higher education.

Sailfish Health, as the program is branded, offers students a complete care solution for campus health, with on-demand medical care, on-demand mental health counseling, appointment-based counseling, psychiatric support and health coaching programs specifically designed for college students. The program allows students to have 24/7 access to medical and/or mental health counseling visits from licensed physicians and counselors anywhere in the United States.

"Sailfish Health will enhance each student’s experience by providing unlimited telehealth consultations for every student." said Dr. Bob Lutz, vice president for student development. "In addition, it will double the student’s opportunity to receive licensed Christian counseling. These offerings not only foster student safety but also encourage every student’s well-being in achieving academic, spiritual and social success.”

Seeking care on-demand is as easy as making a video call. From an app on their phone or other device, students can see the profiles, faces and basic identifying details of a diverse range of medical providers or mental health counselors available to them. They can choose to meet with a specific provider or select the first available. Typically, students have a video consultation within 5 to 10 minutes.

TimelyMD enhances campus resources by helping limit the spread of illness, reduce the stigma of mental health counseling and grant peace of mind to students and their families. In fact, a recent survey found the top three things that would boost parents’ confidence in the ability of campuses to support students this fall were 1) on-campus enforcement of social distancing, 2) regular COVID-19 testing and 3) access to 24/7 telehealth resources for physical and mental health – all of which Palm Beach Atlantic has implemented.

“Virtual access to medical and mental health counseling has never been more important, especially for college students who may be learning remotely, need care after hours and prefer to do so privately on their own devices,” said Luke Hejl, Chief Executive Officer of TimelyMD. “Resuming classes this fall includes anticipating and addressing the concerns, needs and demands of students and their families. TimelyMD is proud to partner with Palm Beach Atlantic to take quality medical and mental health care off everyone’s worry list.”

About TimelyMD

Focused on improving the health of student populations, TimelyMD offers universities and colleges a comprehensive, custom program centered around telehealth. TimelyMD’s campus-wide solution gives students one point of contact--anytime, anywhere--to get quality care and immediate treatment for medical or mental health concerns from board certified physicians and licensed counselors. TimelyMD’s telehealth programs optimize clinic resources and support clinic staff in delivering quality care to the right students at the right times. Visit for more information.