Staff Positions

 


Application Process

Applications for staff positions must include:

  • Your Resume
  • Three References
  • A statement indicating how you will integrate your faith into the workplace
  • Completed & Signed (4 pgs included) Staff Applicant Questionnaire below

Click here for Applicant Questionnaire

Only complete applications containing all four documents will be forwarded to the appropriate search committee or hiring manager for review.

Applications may be submitted via e-mail, fax or correspondence.

Mail: Palm Beach Atlantic University
Human Resources
P.O. Box 24708
West Palm Beach, Fl 33416-4708

Fax: (561) 803-2179

E-mail: Jobs@pba.edu

The application process remains open until the position is filled


WEST PALM BEACH CAMPUS   

ADVANCEMENT

Director of Prospect Research

STATUS:                  Full-time

AVAILABLE:           Until filled

SUMMARY: This newly created position, reporting to the Director of Philanthropy, will take the lead in data-mining and proactive prospecting projects, identify high-end annual giving prospects as well as major and principal gifts prospects, and provide portfolio review and other prospect management services to the regional fundraisers. The Prospect Research Manager will fill a key role in the upcoming capital campaign assisting with a variety of various campaign-related activities including but not limited to writing for various campaign-related documents and coordinating a significant fundraising initiative. Candidate must have experience working through a campaign, preferably at an educational institution. Must be organized and have strong communication skills. 

DUTIES & RESPONSIBILITIES:  The position involves Prospect Management and Campaign Prospect Management and all the tasks included in successfully creating, coordinating, and maintaining the processes surrounding assigned projects.    Essential functions and duties included are:  

  • Conduct data mining and analyze fundraising data, identify new leads and uncover prospects from past and current donors, build a pipeline of high-end annual giving prospects, as well as major and principal gifts prospects as part of the research process.
  • Coordinate proactive research projects, including confirming wealth screening results and providing capacity ratings for existing donors in the database.
  • Run portfolio lists and prepare other relevant materials for portfolio reviews.
  • Develop, maintain, analyze, and distribute reports and dashboards that can be used by management and fundraisers to track the progress of the prospect pipeline and inform, support, and measure their work.
  • Assist the Associate Director to interpret the ACWIS Prospect Management Policies and Protocols and answers questions from fundraisers and administrative assistants, as well as develop new reports in support of prospect management and research functions.
  • Maintain the integrity of prospect data and work to develop new processes to keep prospect management and research data clean in the donor database.

QUALIFICATIONS:  

  • Must understand information management in a database structure, particularly the ability to store, retrieve, analyze, and maintain data.
  • Proven skills in understanding, analyzing, and synthesizing high volumes of information and producing actionable results for gift officers.
  • Demonstrated project management skills, attention to detail, and ability to prioritize and meet frequent deadlines.
  • Excellent written, oral, and interpersonal skills.
  • Ability to collaborate across all areas of the organization.
  • Demonstrate and promote high standards for quality and productivity, focusing on results. 
  • Familiarity with APRA, CASE, and similar professional associations. 

Computer Skills Required: 

  • Experience and proficiency with Raiser’s Edge (NXT) or another CRM tool.
  • Experience with development research resources such as LexisNexis and prospecting tools, such as DonorSearch, Wealth-X, IWave and Relationship Science.
  • Strong proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Analytical Skills Required:  Must understand information management in a database structure, particularly the ability to store, retrieve, analyze, and maintain data. Proven skills in understanding, analyzing, and synthesizing high volumes of information and producing actionable results for gift officers

EDUCATION AND EXPERIENCE:  A Bachelor's degree from an institution of higher education is required. Three to five years of experience in fundraising/development/philanthropy or development research or data research/analysis. 

Foundations & Grants Manager

STATUS:                  Full-time

AVAILABLE:           Until filled

SUMMARY: The Foundations & Grants Manager is a methodical and strategic grants manager who will work with our organization in enhancing funding models, identifying new sources of funding, and developing sustainable and effective grants programs. Duties for the grants manager will include managing overall grant efforts, working with academic disciplines to document payments and expenditures, optimizing the grant administration process, preparing progress reports, ensuring compliance with grant regulations, reviewing grant proposals, managing grant databases, engaging with donor agencies, educating staff on policies, and preparing financial reports. 

DUTIES & RESPONSIBILITIES: 

  • Design grant programs.
  • Determine funding needs.
  • Research funding opportunities.
  • Coordinate and engage with grant writers.
  • Identify support agencies.
  • Optimize the grant administration process.
  • Manage timelines and deliverables.
  • Collaborate with academic disciplines to prepare and monitor budget.
  • Track grant applications.

EDUCATION AND EXPERIENCE:  A Bachelor's degree from an institution of higher education is required.  Three to five years of experience grants management, fundraising, development, philanthropy or a similar area is required.

Graphic Designer

STATUS:                  Full-time

AVAILABLE:           Until filled

SUMMARY:  The Graphic Designer is responsible for producing creative and engaging graphics to support the branding and communication goals of Palm Beach Atlantic University. This role will ensure that brand standards are met while creating innovative graphics for a variety of mediums including web, email, social media, video and print. In collaboration with members of the marketing team, this role will work with a variety of departments across campus to create excellent visuals to effectively communicate about their programs and opportunities. 

RESPONSIBILITIES & DUTIES: 

  • Responsible for generating creative design proposals (concepts, visions) to visualize the desired output and share with team members  
  • Explore new ways of thinking and fresh approaches to design to communicate the story of PBA in a visually compelling way
  • Create engaging promotional materials for departments across campus for both print and digital mediums
  • Problem solve design projects with the ability to quickly provide quality design executions
  • Develop email and social media campaign material in collaboration with the marketing team
  • Provide design support for the Creative Services team
  • Other duties as assigned

QUALIFICATIONS:  The successful candidate will have strong interpersonal, analytical, and communication skills with the ability to influence and align across a wide variety of people, including department team members, other PBA employees, and university and community constituents.  Proven experience as a self-starter, working in a team environment, and an ability to perform duties and work independently, is required.

EDUCATION AND EXPERIENCE: A Bachelor’s degree (B.S. or B.A.) from an accredited institution of higher education  in graphic design, business, or a related field  and two to three years’ experience is required.

Philanthropy Coordinator

STATUS:                  Full-time

AVAILABLE:           Until filled

SUMMARY: The Philanthropy Coordinator is responsible for assisting with the coordination and facilitation of philanthropic initiatives. This position provides support in all matters related to fundraising and donor relations including engagement and stewardship. Supports Development staff with special projects. Must be organized, and have strong communication and interpersonal skills.  

DUTIES & RESPONSIBILITIES: Primary responsibilities include:

Annual Giving:  

  • Request mailing/email lists from the Gift Services Coordinator at the direction of the Philanthropy Manager, and ensure data integrity
  • Collaborate with Gift Services Coordinator on donation form needs and logistics
  • Serve as project manager and liaison with the Marketing department

Donor Impact Reports: 

  • Assist the Philanthropy Manager with compiling and requesting information
  • Serve as project manager and liaison with the Marketing department on design needs
  • Collaborate with Gift Services Coordinator on donor lists  

Donor Events:  Support and assist with logistics related to planning and execution of donor stewardship events including but not limited to Philanthropy Day and scholarship days 

Donor Communications:  

  • Responsible for maintaining updated donor lists and communicating updated lists to the Marketing department on a monthly basis in collaboration with the Philanthropy Manager

Donor Stewardship

  • Responsible for compiling welcome kits for giving societies and maintaining a distribution list
  • Collaborate with Philanthropy Manager and Marketing to order donor gifts and maintain accurate inventory

EDUCATION AND EXPERIENCE:  A Bachelor's degree from an institution of higher education is required.  Three to five years of experience grants management, fundraising, development, philanthropy or a similar area is required.

 

AV Technician

STATUS:          Part-time

AVAILABLE:    Until filled

Summary:  Sets up and operates small-to large-scale audio-visual systems and lighting equipment to enhance live events. Mixes live audio on sound boards, operates video recording equipment, manages video/audio recordings, and provides technical support for events on campus. Tears down post-event. Provides outstanding customer service and develops working relationships with clients. Uses strong communication as a tool to keep project progress moving forward and put event coordinators at ease.

Qualifications:  Experience in setting up and operating small to large-scale audio systems, equipment for video recording and live streaming, and basic light controls.  Experience with presentation software, including ProPresenter and PowerPoint.   Excellent interpersonal, communication, organizational, and teamwork skills are necessary.

Education and/or Experience:  A High School Diploma or GED is required.  A Bachelor’s degree is preferred.  One to three years of experience in a related field is required.

 


                    AUXILIARY SERVICES                                                            

Auxiliary Services Coordinator

STATUS:                 Full-Time

AVAILABLE:           Until filled

SUMMARY:  The Auxiliary Services Coordinator supports the Assistant Vice President for Auxiliary Services directly with scheduling and provides administrative support in the oversight of each area of responsibility for the office of Auxiliary Services

DUTIES AND RESPONSIBILITIES:  Examples of coordinator duties and responsibilities include but are not limited to:

·         maintain the AVP's calendar and schedule meetings;

·         draft and edit written communications as requested;

·         triage incoming phone calls, maintain filing system in electronic format;

·         prepare agendas, meeting materials and draft minutes as requested;

·         track data associated with goals and metrics and prepare reports;

·         provide budget reports and reconcile purchasing card statements and;

·         create and process requisitions, purchase orders, budget transfers, expense reports and other reports as requested.

EDUCATION and EXPERIENCE:  Bachelor’s Degree preferred with a minimum of three years’ experience in a similar field.

QUALIFICATIONS:  The successful candidate must demonstrate the ability to work independently with a team and be a self-starter and self-motivated.  The successful candidate must possess the necessary knowledge, skills, and abilities or be able to explain or demonstrate that the candidate can perform the essential functions of the job, with or without reasonable accommodations, using some combination of skills and abilities.  The successful candidate must demonstrate a commitment to the university’s purpose, mission and affirms its Guiding Principles as a Christ-First (evangelical) institution.

BENEFITS:  Benefits include a comprehensive benefits package for full-time employees and employees' spouse and dependents.


DEPARTMENT OF PUBLIC SAFETY     

Shuttle Bus Driver

STATUS:   Part-Time

AVAILABLE:  Immediately

SUMMARY:  The Shuttle Driver reports directly to the Parking and Transportation Manager and works on an as needed basis, seven days a week, primarily in the evening hours.  The working days and hours of this position must be flexible depending upon the needs of the department.

The Shuttle Driver is responsible for driving students a short distance to satellite parking locations near campus.  The Shuttle Driver duties include but are not limited to the following:

RESPONSIBILITIES & DUTIES:  Shuttle Driver of a 15-passenger shuttle bus that will transport students/employees to and from a satellite parking location a short distance from the University.  

  • Maintain cleanliness of the bus to ensure it maintains a professional appearance, free of trash and debris at the beginning and end of shift.
  • Issue parking citations for those in violation of PBA parking rules and regulations.
  • Provide traffic control, direction and assistance during special events.
  • Contributes to and provides some oversight for Risk Management and Patrol Citation Functions.
  • Other special duties as assigned

EDUCATION AND EXPERIENCE:  High School Diploma or a General Education Diploma (GED).   Must possess a valid Driver’s License with a minimum of two years previous shuttle/bus driving experience.  Must pass a background check, a written and driving test and operate an iPad and Printer for citations. 

KNOWLEDGE, SKILLS, AND ABILITIES:  Individual must possess the following knowledge, skills, and abilities or be able to explain or demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some combination of skills and abilities.

  • Understanding of Christian higher education.
  • Positive interpersonal skills.
  • Ability to respond professionally to inquiries and complaints from students, parents, staff; faculty, and various constituencies of the college.
  • Ability to effectively operate a variety of small tools and equipment such as key cutters, drills, and manual/electric saws.
  • Basic computer skills to include Office 365 and the ability to understand a variety of software. 
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to apply common sense understanding to carry out detailed written or oral instructions.  Ability to deal with problems involving a few variables in standardized situations is required.
  • The position can be a physical job.  The functions are preformed both sitting and standing.  The position requires walking, running, and physical exertion. This position requires the Shuttle Driver work in all weather conditions.

Patrol Officer

STATUS:   Full-Time, Part-Time & Weekends; (Day, Evening, & Overnight Shift)

AVAILABLE:  Until filled

SUMMARY:  The Department of Public Safety Patrol Officer is responsible for the safety and security of the university including its students, faculty, staff and administration as well as its physical assets during his/her assigned shift.

DUTIES AND RESPONSIBILITIES:  Some of the duties of the Patrol Officer will include pro-active patrol of all campus property, detecting violations of federal, state and local laws and taking appropriate action in accordance with department policies and procedures.  An ability to be of service to a wide variety of constituents is required as some responsibilities will include responding to calls for assistance from students, faculty, administration, law enforcement and emergency services personnel.  A previous knowledge of completing incident reports and conducting follow-up/investigations is beneficial as the officer will do so in this capacity in accordance with PBA department policies and procedures.

EDUCATION and EXPERIENCE:  High school diploma or general education degree (GED); and 6-12 months related experience and/or training; or equivalent combination of education and experience.  Law Enforcement/Security training or experience preferred.  A valid State of Florida Security “C/D” license is preferred but not required.  Possession of a valid Class E Driver’s License is required.

QUALIFICATIONS:  The successful candidate will have demonstrated ability to work independently with a team and be a self-starter and self-motivated.  Proficient computer skills are preferred.  Must possess superior English language skills, including verbal and written communication, to communicate effectively, via email and telephone.  Must be comfortable speaking one-on-one with a wide variety of constituents of the university, and at times, city/county law enforcement.  Should demonstrate a commitment to the university’s purpose and mission.

BENEFITS:  Benefits include a  comprehensive benefits package and Education Grant  for full-time employees, and employees' spouse and dependents.

Dispatcher

STATUS:   Full-time,  Part-Time & Weekend 

AVAILABLE:       Until Filled

SUMMARY: The Department of Public Safety Dispatcher performs technical communications work in support of campus safety operations. Work involves receiving emergency and non-emergency calls, and monitoring surveillance systems, obtaining and relaying information, and dispatching appropriate personnel. Position is responsible for maintaining communication logs and databases, telecommunications and computer equipment to include phone systems, and two-way radios. These positions require the ability to multi-task and to remain calm and composed in high stress situations. Positions maintain confidentiality and discretion, works individually or with others and adapts to change and circumstances. Position is an essential employee and may require shift, weekend, holiday, and/or overtime work.

DUTIES AND RESPONSIBILITIES:  The Dispatcher receives and responds to emergency and non-emergency calls from the campus community or law enforcement agencies via telephone and radio systems, while processing and evaluating information received, prioritizing calls, and dispatching required units and or forward information or calls to appropriate agencies.

The Dispatcher is responsible for monitoring and coordinating the Department of Public Safety activity and assignments through radio communications; maintaining the status and locations of public safety personnel; utilizing technology such as computers, radio systems, telephones, fax machines, and other communications equipment. Creating and maintaining automated or manual logs of the Department of Public Safety communications activity is a task in this responsibility.

Additional duties include:

  • Access and enter sensitive data into University and Department databases as necessary for investigative purposes; enters and maintains files for property pending recovery, or storage
  • Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
  • Keeps informed of university and departmental regulations, policies, and procedures.
  • Issues keys to University property out and in; enters parking decals and citations into Record Management System (RMS)
  • Maintains office appearance in a manner suitable for daily operations.
  • Upon given authority, activates the Emergency Notification Network (RAVE Alert).
  • Monitors, reviews, and pulls footage from the University's Surveillance System.

EDUCATION and EXPERIENCE: A high school diploma or general education degree (GED) is accepted; and one to three months related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS: The successful candidate will have demonstrated ability to work independently with a team and be a self-starter and self-motivated.  Proficient computer skills are preferred. Must possess superior English language skills, including verbal and written communications, to communicate effectively, via email and telephone. Must be comfortable speaking one-on-one with a wide variety of constituents of the university, and at times, city/county law enforcement.  Should demonstrate a commitment to the university's purpose and mission.

BENEFITS:  Benefits include a  comprehensive benefits package and Education Grant  for full-time employees, and employees' spouse and dependents.                                                    


COLLEGE OF THE ARTS

Events & Auditions Coordinator

STATUS:   Full Time

AVAILABLE:       Immediately

SUMMARY:  The Events & Auditions Coordinator in the College of the Arts serves as an external-facing representative to a variety of constituencies of the College, providing opportunities to work in the areas of public relations, event planning, and arts facility management. The successful candidate will facilitate various logistics by providing support for exhibits, festivals, concerts, and events for both internal and external groups, organize and arrange auditions for prospective students by coordinating all aspects of audition days, and train and supervise student office and event staff, as well as the Audience Services Assistant. The position requires occasional travel, seasonal evening and weekend commitments that is balanced with normal business hours, and reports to the Dean of the College.  

QUALIFICATIONS:  The successful candidate will display initiative, attention to detail, and organization skills to manage multiple projects simultaneously in a fast-paced environment. The Events & Auditions Coordinator will excel in teamwork, collaboration, and be effective in written and interpersonal communication in order to enhance the experience of prospective students, current students, and external guests. Proficiency in word processing, Excel, and a willingness to become proficient in supplemental application software is expected. With an interest in arts administration and a passion for the performing and visual arts, the candidate must possess a valid driver's license.

EDUCATION:  A bachelor’s degree is preferred, but not required.

 

Audience Services Assistant

STATUS:  Part-time

AVAILABLE:   Immediately

SUMMARY:  The Audience Services Assistant in the College of the Arts plays an important role in the da-to-day operations of the College, providing outstanding and enthusiastic customer service to patrons and members of the public by exhibiting a positive demeanor, flexibility, attentiveness, and creative problem solving. The successful candidate will oversee Ticket Central operations (box office, email and telephone correspondence), Arts Notes (audience database), creation of event programs (in coordination with ensemble directors), and perform under pressure in a fast-paced environment while maintaining a courteous and professional attitude towards others. This part-time, hourly position, generally working 25-30 hours per week from September to May and reports to the College of the Arts' Events and Auditions Coordinator and requires an ability to work a flexible schedule that includes some evenings and weekends.

QUALIFICATIONS: The successful candidate will display initiative, attention to detail, and organization skills to manage multiple projects simultaneously. The external-facing Audience Services Assistant will excel in teamwork, collaboration, and be effective in written and interpersonal communication in order to enhance the guests' experience. Proficiency in word processing, Excel, and a willingness to become proficient in ticketing software is expected. With an interest in arts administration and a passion for the performing and visual arts, the candidate must possess a valid driver's license.

EDUCATION:  A bachelor’s degree is preferred, but not required.


OFFICE OF THE VICE PRESIDENT

FOR FINANCE

Director of Student Accounts

STATUS:             Full-Time

SUMMARY:  Directs all aspects of the Student Accounts office, including billing, payment plans, account reconciliations, payment administration, collections, resolution of discrepancies and communications.  Leads the analysis, planning, and implementation of new processes and information systems to better meet the needs of both internal and external customers.  

RESPONSIBILITIES:  The following Director of Student Accounts successful candidate will have experience in the following areas:

Leadership of the Student Accounts Function:

  • Responsible for oversight of all processes of Student Accounts with focus on compliance, internal controls and excellent customer service
  • Oversee the handling of a high volume of calls and emails from students and families to provide excellent customer service
  • Ensure accurate and timely billing of all charges, including tuition, meal plans and other fees by overseeing charge table set up, review of charges, application of financial aid, and integration with other University systems
  • Ensure the timely posting of charges and payment activities
  • Ensure the timely collection of outstanding accounts receivable debts due to the university
  • Review of weekly processing of student refunds
  • Collaborate with Financial Aid, the Business Office, and students to insure timely satisfaction of student financial obligations
  • Collaborate with Financial Aid, Registrar’s Office, Student Development, PBA Card, IT and other internal departments to ensure student account accuracy and the proper flow of information
  • Partner with the Business Office to ensure the timely completion of monthly and year-end processes
  • Perform analysis of student accounts and accounts receivable and provide recommendations for courses of action
  • Ensures compliance with all federal, state and institutional regulations related to student accounts

Reporting & Compliance Requirements

  • Responsible for weekly approvals and reports of student refunds; managing, reporting on and analyzing student balances
  • Oversight and review of adjusting or correcting entries to students' accounts and provide documentation to the Business Office
  • Participate in year-end audits
  • Maintain the portions of the University catalog and website related to Student Accounts
  • Manage and coordinate all communications between the Student Accounts department and students, parents, and other University personnel
  • Partners with external agencies to ensure accurate application of payments, establishment of payment plans. and monthly reconciliations
  • Complies with all applicable laws, regulations, and internal control policies and procedures related to student accounts

Other Duties as Assigned:

  • Serves as the subject matter expert for the Jenzabar Accounts Receivable Module
  • Participate in the PBA Enrollment Checklist process
  • Participate in training on campus or online and other campus events and ensure staffing by Student Accounts representatives when needed
  • Assist Controller in special projects as assigned

EDUCATION AND EXPERIENCE:  A Bachelor's degree in Business, Finance, Computer Science, Management, Accounting or a related field from an accredited four-year university or college is required.  Four (4) plus years of related experiences is required and supervisory experience is highly preferred.   Management experience is highly preferred.  Knowledge of Jenzabar is beneficial. The position requires a candidate with excellent communication skills and strong detail-oriented and analytical skills.

Student Accounts Representative

STATUS:             Full-Time

AVAILABLE:       Until Filled

SUMMARY:  The Student Accounts Representative is responsible for managing the student accounts receivable function in connection with proper recording of student charges and payments.  This position involves the important task of assisting students and parents through phone or campus visits, regarding student accounts, in their initial contact with the University.

RESPONSIBILITIES & QUALIFICATIONS:  The Student Accounts Representative assists students in managing student payment plans. They are the liaison with the VA as a Certifying Official to accurately report all tuition and fees certifications for veterans and works closely with the Admissions, Financial Aid, and Registrar's offices to assist new students through the registration process.  A successful candidate will have both strong attention to detail and analytical skills, as well as skilled in interpersonal communication with an ability to work well with a wide variety of departments, students, parents, and staff.

Bachelor’s degree preferred from a four-year college or university; and one to two years related experience and/or training.     

EDUCATION AND EXPERIENCE:  A Bachelor's degree in Business, Finance, Management, Accounting or a related field  from an accredited four-year university or college is required. Knowledge of Jenzabar is beneficial.  The position requires a candidate with excellent communication skills and strong detail-oriented and analytical skills.


Enrollment Management/Admissions

 Senior Admissions Officer-Gregory School of Pharmacy

STATUS:                  Full-time 

AVAILABLE:           Until filled

SUMMARY:  In support of the University’s mission and enrollment objectives, the Senior Admissions Officer for the Gregory School of Pharmacy (GSOP) serves as the primary recruiter and point of contact with prospective students, assisting them with all aspects of their inquiry through to matriculation. The position is a twelve-month, non-exempt position.

QUALIFICATIONS:  The individual should have excellent interpersonal, organizational, and presentation skills and enjoy working to achieve goals as part of a team.  The successful candidate will be able to represent the University and its mission in a professional and relatable manner.  He/she should be comfortable working in a technologically driven environment and be able to travel often, and as needed, possessing a valid driver's license.   Superior English proficiency, including verbal and written communication; via telephone, email, and Internet.  Must possess the ability to speak one-on-one with administrators, faculty, staff, students, community members, and education and business leaders.

EDUCATION AND EXPERIENCE:   Bachelor’s degree from an accredited higher education institution required.  Master's degree strongly preferred. A minimum of three years’ work experience in higher education, recruitment, consultative sales, business or a communication-related field is required.

Admissions Counselor

STATUS:                  Full-time 

AVAILABLE:           Until filled

SUMMARY:  The Admissions counselor serves as the primary contact for prospective students interested in the undergraduate programs at Palm Beach Atlantic University. This person will be assigned a geographic territory for travel to recruit prospective students.  The Admissions Counselor will work collaboratively with other departments at the university to ensure a smooth entry process for new students who enroll at PBA, as well as assist with the development and implementation of a comprehensive marketing and recruitment plan for undergraduate prospective students and their parents. 

QUALIFICATIONS:  The individual should have excellent interpersonal, organizational, and presentation skills and enjoy working to achieve goals as part of a team.  The successful candidate will be able to represent the University and its mission in a professional and relatable manner.  He/she should be comfortable working in a technologically driven environment and be able to travel often, and as needed, possessing a valid driver's license.   Superior English proficiency, including verbal and written communication; via telephone, email, and Internet.  Must possess the ability to speak one-on-one with administrators, faculty, staff, students, community members, and education and business leaders.

EDUCATION AND EXPERIENCE:   Bachelor’s degree from an accredited higher education institution, two to three years related experience in the college/university setting (e.g. Telecounselor, Assistant Admissions Counselor, or Admissions Counselor).  Master's degree preferred with emphasis in Business, Communications, Marketing, Management, Leadership, Public Relations, or a related field.

Success Coach

STATUS:                  Full-time 

AVAILABLE:           Until filled

Summary:  The Success Coach assists online learners to achieve their educational goals from the time they commit to PBA through their graduation.

Qualifications:  The individual should have excellent interpersonal communication and organizational skills with the ability to influence and align across a wide variety of people. The successful candidate will be able to represent the University and its mission in a professional and relatable manner.   The excellent candidate should be comfortable working in a technologically driven environment. 

Education and/or Experience:  Bachelor’s degree from an accredited higher education institution required.  Master's degree strongly preferred. At least two years related work experience in the college/university setting (Registrar, Advising, Student Success office or similar) also required. Fluency in Spanish a plus. 

                Financial Aid Counselor                  

STATUS:                  Full-time

AVAILABLE:           Until filled

SUMMARY:  Provide the necessary financial services to students (and their families) to assist them in meeting their educational goals. Communicate personal care to each student while focusing on very detailed work.

RESPONSIBILITIES AND QUALIFICATIONS:  The Financial Aid Counselor will provide appropriate and accurate information to prospective and continuing students regarding educational costs and financial aid information.  The counselor will coordinate and collaborate with other departments across the university, including Admissions, Student Accounts, and the Registrar's office, to ensure effective and efficient services to current and prospective students with results being to assist in enrolling and retaining students.  The highly qualified counselor will have knowledge of compliance with federal, state and institutional regulations and policies in order to exercise professional judgment in accordance with established policies.  The counselor will present financial workshops and award, verify and revise financial aid as needed by Director.

The highly qualified candidate will have a combination of strong analytical skills coupled with superior communication skills, including verbal and written communications, effectively communicating via telephone, email, and internet.  The Financial Aid Counselor must be comfortable speaking one-on-one, or in a public speaking venue, with a wide variety of employees and constituents of the university, including administrators, staff, students and parents, or prospective students and parents.  An ability to communicate with external contacts such as loan service providers, the Department of Education and other federal organizations is also a desired ability in this position.   

The qualified candidate will be skilled in working with and assisting students and potential students and must be comfortable working with diverse populations.    The well-qualified candidate will have excellent computer skills, including proficiency in Microsoft Office, Word, and Excel.  

EDUCATION AND REQUIREMENTS:   Bachelor’s degree required.  One to two years related experience and/or training; higher education experience preferred.


 

GREGORY SCHOOL OF PHARMACY

Laboratory Technician

STATUS:               Part-time

AVAILABLE:         Until filled

SUMMARY:  The laboratory technician reports to the Chair, Department of Pharmaceutical Sciences and also works under the direction of specific School of Pharmacy faculty, as delegated/designated by the Chair, to help maintain a productive research environment. The Laboratory Technician will be responsible for the daily operation of the labs, such as maintenance of equipment, cell cultures and laboratory animals, ordering and administrative duties. Interaction with students is an important component, as the Laboratory Technician will help train and supervise students in the research labs. The laboratory technician will work with faculty on several research lines, including formulation development, respiratory pharmacology, behavioral neuroscience studies and pharmacogenomics. 

EDUCATION and/or EXPERIENCE:  A bachelor’s or master’s degree from an accredited university in the Natural or Pharmaceutical Sciences or related field is desired. Two or more years of experience in a laboratory setting is preferred. Experience with working with students would also be of benefit.                                                                                                            


HUMAN RESOURCES

DIRECTOR OF HUMAN RESOURCES

STATUS:                  Full-time

AVAILABLE:           Until filled

SUMMARY: Provides operational and strategic leadership and oversight for plans, programs, systems, policies, and procedures in the areas of talent acquisition and retention; compensation; payroll; HRIS; and training and development programs to cultivate a culture of partnership, empowerment, accountability, and robust employee engagement. Proactively ensures all activities and programs are in alignment with PBA’s mission, vision, values, and strategic plan.

RESPONSIBILITIES:

Talent Acquisition & Retention

  • Partner with leadership to formulate, develop, drive, and evaluate talent management strategies in support of the institution’s strategic plan.
  • Create, implement, and evaluate systems to attract talent, identify critical talent needs, develop core competencies and corresponding development opportunities, and engage leadership in succession planning.
  • Oversee recruitment efforts to ensure that the institution is effectively and efficiently sourcing and selecting qualified candidates who are aligned with the institution’s mission, vision, and values.
  • Identify, develop, and implement programs to increase employee retention.

Compensation, Payroll, and HRIS

  • In partnership with finance, design and implement a competitive compensation system to attract and retain top talent.
  • Oversee the regular review of compensation market data, monitor pay practices, and proactively address issues as they arise.
  • Design and implement strategies to optimize and integrate HR technology to enable supervisors and employees to perform people-related activities easily (using mobile technology when possible), facilitate delivery of effective HR programs and services, securely store employee data, and support people-related decisions.
  • Oversee the payroll process ensuring the production of accurate and timely payrolls.

Training & Development

  • Provide strategic oversight for the new employee orientation program and system.
  • Lead the effective and efficient administration of the performance management process, making sure that supervisors and employees are equipped to engage in constructive and ongoing feedback and coaching, collaborate effectively in a matrix reporting relationship, and encourage employees to actively participate in identifying and addressing performance opportunities.

Human Resources Leadership

  • Lead, develop, and oversee three team members.
  • Lead and make decisions through the lens of “employee-first” service to cultivate partnership, empowerment, accountability, and robust employee engagement.
  • Monitor and ensure compliance with federal, state, and local employment laws and regulations; recommend best practices; and review and modify policies and practices to maintain compliance.
  • Maintain knowledge of trends, best practices, and new technologies; apply this knowledge to communicate changes in policy, practice, and resources to employees.
  • Prepares budgetary recommendations that meet departmental goals and provide for effective management of resources.\
  • Serves as second-in-charge in the absence of the Vice President for Human Resources.

EDUCATION: A Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree is preferred.  

EXPERIENCE & REQUIREMENTS:  Five (5) years plus Human Resources management experience is required. Prior supervisory experience strongly preferred. SPHR, PHR, SHRM-CP, or SHRM-SCP strongly preferred. Expert proficiency in MS Office is required.  Experience with Paycom is beneficial.

The successful candidate will have superior interpersonal skills with the ability to interface effectively with a wide spectrum of people including candidates and employees. Interpersonal skills must allow this individual to function professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.  The preferred candidate will have exceptional organizational and project management skills with the ability to effectively manage competing priorities and multiple projects simultaneously.  The successful candidate will have the ability to think creatively and design creative solutions to HR problems and to partner effectively in HR strategic planning and goal setting.  Additional requirements include: ability to develop and implement successful recruiting strategies, including providing resources and guidance for the development of diverse candidate slates; strong supervisory skills and ability to facilitate teamwork and must be able to maintain the necessary confidentiality and discretion required in Human Resources.


INFORMATION TECHNOLOGY SERVICES     

Sr. Technical Support Analyst

STATUS:                 Full-time

AVAILABLE:         Immediately

REPORTS TO:       Director of Technology Services 

SUMMARY:  Provide day-to-day support services for PBAU standard desktop computers and laptops, software and related devices, installations, diagnostic activities, and triage of related software and hardware malfunctions.  Provide essential supervision to Technical Support Analysts, or at the management team’s discretion, coordinate with other support staff to deliver technical support services to specific locations within PBAU. May work on medium to large scale projects and provide support services as determined by the management team. Possess advanced knowledge and skills related to PC operating systems (Windows, macOS) and PBAU standard desktop computer and laptop design, function, and related resources for service request resolution. Act as primary contact and liaison for the assigned support team. Assumes responsibility and accountability for performing repairs, upgrades, moves, installation, and maintenance of information systems hardware, including terminals, printers, computers, peripherals, ups, and technology equipment. Assists users with the general operation of their computer/office equipment, perform hardware upgrades, installs operating systems, and installs new software and software upgrades. The analyst will also analyze and recommend, as needed: equipment, hardware, and software replacement or upgrades. This position provides problem tracking, resolution, continual education to university employees, and ongoing technical support and maintenance of information systems equipment throughout all PBAU locations. Excellent written and verbal communication skills.

REQUIRED ABILITIES & DUTIES AND RESPONSIBILITIES 

  • Ability in maintenance and repairs for university-owned computers and advanced, higher-level support to Tier 1 and Tier 2 support tiers by providing escalated work that requires advanced root cause analysis
  • Investigates, diagnoses, and resolves complex problems for Tier 2 support systems, databases, networks, mobile data, and security teams before escalation
  • Creates, updates, and deploys computer images, software, and security application packages used to distribute updates consistently throughout the institution’s computing environment
  • Development of scripts and software deployment packages for mass deployment and automation
  • Excellent interpersonal relationship skills as needed in:
    • responding to requests for technical assistance in person, via phone, electronically,
    • providing users with technical support both written and orally,
    • resolving computer issues in person and remotely
  • Installs, upgrades. and configures system hardware, network printing. directory structures, rights, security, and software on individual Windows and Apple computers
  • Track and route problems and requests and document resolutions
  • Monitors supplies and equipment necessary to ensure continuous operations.
  • Coordinates delivery and installation of software, hardware, and network components.
  • Complies with schedule adherence to ensure overall service level targets are achieved
  • Identifies and provides input on unique or recurring customer problems
  • Maintain the Service Desk system for all requests assigned, and work to ensure the timely resolution of appeals. Immediately notify the management team of any outstanding assigned requests that have not been closed and are beyond service level metrics for the Geneva end-user community or any other issues related to assigned requests.
  • Provide second-level support for problem requests escalated by the Help Desk and coordinate with PBAU personnel and vendors to resolve issues. Report back to the Help Desk and end-user regarding problem status until fixed. Document requests status and resolution activities, as directed.
  • Participate in PC Support After Hours On-Call services (non-business hours) by Information Technology Services Departmental Policies and Procedures.
  • Supports technology implementations/upgrades
  • Troubleshoot software. hardware, and network issues

EDUCATION AND EXPERIENCE:   A Bachelor’s degree (B.S. or B.A.) from an accredited university is required with a major in Computer Science, business, or a related field. A minimum of 3-5 years experience in higher ed is preferred. CompTIA A+, CompTIA Network +, or a comparable certification, depending on job assignment is preferred.  Working knowledge, experience, and certification of the ITIL framework are preferred.  Working knowledge of Microsoft Intune, Azure, Azure AD, and Azure Virtual Desktop Infrastructure is a big plus.

Intermediate Systems Analyst

STATUS:                 Full-time

AVAILABLE:          Immediately

REPORTS TO:       Application Services Manager 

SUMMARY: Under the general direction of the Manager, Application Services, the Intermediate Systems Analyst position provides experienced process and system requirements definition, analytical and/or programming capabilities, computer application development and/or maintenance, and support services to meet client IT and business needs. 

The Intermediate Systems Analyst provides service to the ITS client community, faculty, staff, and students, protecting the integrity and confidentiality of all data and information through physical and electronic measures.  The ISA evaluates and documents client needs/business processes, including current process analysis and proposed revisions to optimize business processes. Assist with the design and documentation of system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project-based planning documents such as scope documents, and client services communication is required.   The ISA works with IT staff, clients, and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options and provides ongoing troubleshooting, support, and maintenance of production applications.

The successful candidate will have experience working in teams, both interdepartmental and with other constituents of the university. Systems Analysis and Integration experience are required.  The ISA will be experienced in deployment, maintenance, and operations analysis, as well as project management.  Additionally, this position may be required to maintain a standby status as part of a rotation within the team.  This requires 24 hours per day, 7 days per week availability during the standby period.  The frequency varies based upon the number of colleagues in the rotation.

SKILLS AND ABILITIES REQUIRED:

  • Systems Analysis & Integration and Business Requirements & Process Analysis.
  • Ability to program MS SQL Server, C#, ASP, ASP.NET
  • Understand the principles of systems analysis and programming.
  • Understand the concepts of a relational database.
  • Ability to communicate effectively with end-users.
  • Experience with client-server, web, and web services application development.
  • Experience with DBMS, SQL, and T-SQL
  • Possess strong analytical, troubleshooting, and problem-solving skills
  • Experience with Jenzabar, InfoMaker, or similar student information systems is desired.
  • Ability to manage multiple projects and end-user support tickets simultaneously.
  • Working knowledge of report writing
  • Experience with Extract, Transform, Load (ETL) tools


EDUCATION AND EXPERIENCE:   A Bachelor’s degree (B.S. or B.A.) from an accredited university is highly preferred with a major in Computer Science, including courses in computer programming, systems analysis, system development, or systems engineering.   A minimum of four (4) years of analysis/programming experience, with a bachelor’s degree, or at least seven (7) years of analysis/programming job experience without a degree.

Systems Analyst

STATUS:                  Full-time

AVAILABLE:           Until filled

SUMMARY:  Under the general direction of the Manager, Application Services and senior staff, this position provides assisted process and system requirements definition, analytical and/or programming capabilities, computer application development and/or maintenance, and support services to meet client IT and business needs.

DUTIES & RESPONSIBILITIES:

Some of the tasks the Systems Analyst are:

  • Provide service to IT client community, faculty, staff, and students, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Assist with the design and documentation of system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project-based planning documents such as scope documents and client services communication.
  • Assist with the design and documentation of system level, IT operations level, and end user level procedures to support business applications. Assist with ongoing troubleshooting, support, and maintenance of production applications.
  • Highly motivated to learn process improvement (BPI) to increase product and service quality to achieve business objectives.
  • Provide ongoing troubleshooting, support, and maintenance of production applications. Provide support as required by ITS Disaster Recovery Plan.

REQUIRED SKILL/ABILITIES:  

  • Basic knowledge of MS SQL Server, C#, ASP, ASP.NET.
  • Understand the principles of systems analysis and programming.
  • Understand the concepts of a relational database.
  • Ability to communicate effectively with end users.
  • Experience with client server, web, and web services application development.
  • Experience with DBMS, SQL and T-SQLExperience communicating with end users

EDUCATION AND EXPERIENCE: A Bachelor’s degree which includes courses in computer programming, systems analysis, system development, or systems engineering with a minimum of one (1) year of experience is required. Candidates without a bachelor’s degree must have at least three (3) years analysis/programming job experience. 

Intermediate Technical Support Analyst

STATUS:                  Full-time

AVAILABLE:           Until filled

SUMMARY:  Provide day-to-day support services for PBAU standard desktop computers and laptops, software and related devices, installations, diagnostic activities, and triage of related software and hardware malfunctions. Provide basic supervision to Technical Support Analysts, or at the discretion of the management team, coordinate with other support staff, in the delivery of technical support services to specific locations within PBAU. May work on medium to large scale projects, in addition to providing support services as determined by the management team. Possess advanced knowledge and skills related to PC operating systems (Windows, MacOS) and PBAU standard desktop computer and laptop design, function, and related resources for service request resolution.

Act as primary contact and liaison for assigned support team. Assumes responsibility and accountability for performing repairs, upgrades, moves, installation, and maintenance of information systems hardware, including terminals, printers, computers, peripherals, ups, and technology equipment. Assists users with the general operation of their computer/office equipment and Office applications, performs hardware upgrades, installs operating systems, installs new software and software upgrades. The analyst will also analyze and recommend, as needed: equipment, hardware, and software replacement or upgrades. This position provides problem tracking, resolution, and continual education to university employees as well as ongoing technical support and maintenance of information systems equipment throughout all PBAU locations. Excellent written and verbal communication skills are required.

 Qualifications:  The strong candidate will have strong organizational skills to create, adhere to, and maintain systems set in place for efficient practices in the IT department. Exceptional customer service abilities in order to provide service to and for university employees. Excellent written and verbal communication skills are required to communicate effectively with a wide variety of university constituents including administration, faculty, staff, students, as well last outside third-party vendors.

The successful candidate will be a team player with an ability to work effectively with a wide variety of university members both inside and outside analyst’s direct reporting relationship.  The highly desired candidate will also have strong collaborative skills to be able to work with others as a team, leading teams at times, and work across teams and departments to accomplish university objectives.

An ability to deploy, maintain, and repair computer-related hardware including Dell and iMac labs, kiosks, laptops, RFID pads, scanners, iOS, and Android devices, NovoPro for screen sharing and digital signage is required.  A familiarity with the following various technologies used in the operation of the library including Sassafras

(LabMaps), EZProxy, Deep Freeze, JAWS, ContentDM, MS Office, SPSS, and OpenKiosk is highly desired; as is Scripting in PowerShell, WSH (e.g. VBScript), batch (.bat).  Library Systems Administration and Library User Support experience are desired. 

Education and/or Experience:  A Bachelor’s degree (B.S or B.A) from a four-year college or university is required with a major in computer science, business, or related field preferred.  Two to three years of experience in a related field is required.


OFFICE OF THE PRESIDENT

Executive Assistant to the President's Office

STATUS:                  Full-time

AVAILABLE:           Until filled

SUMMARY:    The Executive Assistant to the President’s Office is responsible for assisting the President’s Office with administrative tasks and promoting the University’s image by representing the President internally and externally. Serves as a key liaison between the President and employees, executives, donors, the Board of Trustees, and other outside constituency groups.

RESPONSIBILITIES & DUTIES: 

Provides Presidential Support and Promotes the University’s Image. 

  • Represents the President by serving as the first point of contact for President’s Office guests and inquires; proactively and effectively responds to questions and concerns on behalf of the President in a manner that aligns with the university’s guiding principles and values; escalates questions and concerns as needed; and reviews correspondence as needed.
  • Supports development activities by fostering positive relationships and actions needed with key donors that reflect well on the university.
  • Recognizes and discerns the interdisciplinary nature of projects across university, connecting visitors and constituents to the appropriate leaders and departments where needed.
  • Assists key executives in making consistent decisions by advising them of historical precedents, serving as liaison between them and the president.
  • Improves quality results by studying, evaluating, and re-designing processes and implementing changes.

Manages the President’s Office, Calendar and Travel:

  • Proactively manages the President’s calendar, balancing changing priorities with responsiveness among various constituents.
  • Arranges corporate travel and meetings by developing itineraries and agendas; booking transportation; and arranging lodging and meeting accommodations.
  • Arranges university dinners and other university functions.
  • Processes mail and other correspondence. Manages record-keeping, expense reports and filing, as well as equipment and inventory for the President’s office.

Coordinates Board of Trustee Activities:  

  • Serves as Secretary of the Board of Trustees and coordinator for Board activities included but not limited to: scheduling full Board and executive committee meetings, assisting in development of resolutions, capturing minutes, and serving as a host to Board members.
  • Partners with the President and the administration to develop weekly Cabinet agendas and priority topics. 

EDUCATION AND EXPERIENCE: A Bachelor’s degree (B.S. or B.A.) from an accredited institution of higher education is highly preferred.  Ten (10) plus years of experience as an executive assistant is required.

QUALIFICATIONS:  The successful candidate will have strong interpersonal, analytical, organization, computer and communication skills with the ability to influence and align across a wide variety of people. A proven record of effectively communicating with trustees, cabinet members, and other university leaders and employees, as well as university donors and community members is required. 


             OFFICE OF                

THE ASSOCIATE PROVOST

           WARREN LIBRARY ADMINISTRATIVE OFFICES                  

Secretary to the Warren Library Administrative Offices

STATUS:                Full-time

AVAILABLE:          Until filled

SUMMARY:  The primary responsibility of this position is to provide administrative and financial accounting support for the Warren Library’s administrative offices. 

RESPONSIBILITIES:  

Secretarial

  • Coordinates administrative office procedures and workflows with those of other departments
  • Serves as the Associate Provost’s, Dean’s, and Director’s personal secretary for appointments, communication, and travel arrangements
    Budgetary:
  • Assists the Associate Provost, Dean, and Director with Budget ManagementCollects receipts and reconciles the accounts for all department credit cards
  • Creates requisition purchase orders within institutional financial control system
  • Maintains budget accounts and prepares financial reports for department leaders as well as the Associate Provost and Director
  • Places orders and receives all department supplies

Special Projects:

  • Assists the Associate Provost, Dean, and Director with writing reports for the administration and other entities
  • Assists the Associate Provost with special projects as needed
  • Assists the Associate Provost with planning annual faculty development workshops and other campus-wide events
  • Coordinates the processing of library staff professional development activities
  • Other projects and duties as assigned

Building Maintenance:

  • Maintains the directory of all department staff and the master list of persons authorized to access the library
  • Manages the scheduling of events and room reservations for all department facilities and study spaces
  • Manages the control system for the building’s lighting, blinds, and doors
  • Places requests for facility maintenance and regularly monitors the building’s general upkeep

QUALIFICATIONS:  The qualified candidate will possess exceptional organizational skills as the secretary will manage multiple functional areas within the library.  Competence and a strong ability to work with budgetary duties are required.  Experience in managing supplies and orders, reconciling accounts, collecting receipts, and requisitioning purchase orders is preferred. 

Superior English language skills, including verbal and written communications, to communicate effectively via email, telephone and internet are required.  The well-qualified candidate will have excellent computer skills, including Microsoft Office, Word, and Excel proficiency.  

The successful candidate will have experience or be competent in training, mentoring, and managing student employees and other part-time employees.  Must be comfortable and confident speaking one-on-one with a wide variety of constituents and employees of the university, including administrators, faculty, staff, students, community educators and, community members.    

EDUCATION AND EXPERIENCE:   Bachelor’s degree preferred or Associates’ degree is required with one to two years related experience.  Higher education experience is preferred.


                   REGISTRAR'S OFFICE                    

Registrar Generalist  

STATUS:                Full-time

AVAILABLE:          Until filled

SUMMARY:   As the first point of contact with students and other PBA employees, the Registrar Generalist provides exceptional customer service to students and PBA faculty and staff.  Other duties include office administration, processing forms, and support for Registrar office functions and special events.

RESPONSIBILITIES: To perform this job successfully the well-qualified candidate will be a detail-oriented person and have a high level of customer service, being able to communicate clearly and professionally via telephone, email, and in person.  The successful candidate will be able to manage time, assigned responsibilities, and to respond be able to manage emails in the Registrar’s inbox.

The employee must be able to precisely distribute academic forms to appropriate colleagues and processing forms as needed. In addition, completing degree or enrollment verification precisely is a requirement.  Some leadership skills are required as the Generalist will train, manage and supervise student workers.

Other duties will include managing and monitoring the department office supplies, incoming and outgoing mail, and assistance in the packaging and mailing of diplomas. Also, assistance in the coordination of special events, such as Honors Chapel and Commencement activities are included in the responsibilities of the Generalist. 

EDUCATION & EXPERIENCE:  A bachelor's degree is preferred.  An associate’s degree or two years of college is required.  Two years of related experience is required. Must be proficient in Microsoft Office products and be able to learn other systems quickly. Database experience is desired.


RINKER CENTER FOR EXPERIENTIAL LEARNING

 

Study Abroad Advisor

STATUS:         Full-time

AVAILABLE:   Immediately

SUMMARY:  This position is the primary point of contact for students before, during, and after the study abroad experience. In addition to working directly with students, the advisor may facilitate administrative procedures relating to student participation, including program applications, visas, database management, and other processes. This position also answers general inquiries, schedules appointments, and provides overall clerical support to the office.

REQUIREMENTS:  The successful candidate will have a strong sense of professionalism and an exceptional customer service attitude. An individual who believes in the value of study abroad and be able to communicate through events, emails, and classroom visits is desired to fill this position.  Capable communications skills are required to interact with a wide variety of constituents and guests of the university, including students and parents.  The applicant will have strong organizational and analytical skills to coordinate calendars and events, be able to prepare Purchase Orders, and perform other office duties for the RCEL.  The strong candidate will be proficient in Microsoft Word, Outlook, and Excel.  Supervisory experience is desired as the assistant will be working with and delegating duties to student workers.

EDUCATION AND EXPERIENCE:  A Bachelor’s degree is preferred and an Associate’s degree is required.   One to three years of experience in international travel and clerical work is preferred.


RINKER SCHOOL OF BUSINESS

Secretary to the Dean

STATUS:              Full-Time

AVAILABLE:       Until Filled

SUMMARY:  The Rinker School of Business seeks a candidate who can provide excellent customer service to callers and visitors.  Someone who is able to schedule appointments, take minutes create and process requisitions, purchase orders, budget transfers, complete expense reports and other reports as requested and otherwise relieve the Dean of clerical work and administrative and business details.  This individual must be skilled in working with and assisting students, potential students and be comfortable working with diverse populations.  The Secretary to the Dean will supervise the School’s Federal Work Study student(s).

QUALIFICATIONS:  The qualified candidate will possess following:

  • Strong interpersonal and analytical skills.
  • The ability to perform duties and work independently.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and be detail-oriented.
  • The well-qualified candidate will have excellent computer skills, including Microsoft Office Outlook, Word and Excel and be familiar with Access.
  • Other duties include assisting the Titus Center Chair during their busy times and with events.

EDUCATION AND REQUIREMENTS:   Associate degree or equivalent from two-year college or technical school preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

Coordinator, Titus Center for Franchising

STATUS:                 Full-Time

AVAILABLE:           Until filled

The Titus Center for Franchising, a Center of Excellence at Palm Beach Atlantic University, is dedicated to “educating the next franchise generation.” Since 2017, the center has helped students master the principles of business franchising while also providing professional education for people who want to work in franchising, buy a franchise, or franchise their business. Franchise courses at PBA are offered in-person and online for undergraduate and graduate students. Professional education is offered through live seminars and boot camps. The center’s Advisory Board provides ongoing insight, resources, and support. Many Advisory Board members speak throughout each semester, and many offer internships and scholarships.  

ROLE SUMMARY: Coordinates all activities of the Titus Center including office management functions, administrative assistant support to the Chair, and Titus Center events.

Office Management:

  • Serve as a first point of contact for the Titus center, greeting visitors and ensuring their needs are met.
  • Coordinate and arrange meetings, prepare agendas, reserve and prepare facilities, and record and distribute minutes of meetings.
  • Design, edit, and produce forms, letters, reports, documents, and other correspondence.
  • Gather, organize, maintain, file, and provide information, correspondence and other records to and from the Chair, faculty, students and others.
  • Partner with the Admissions Office to coordinate faculty and classroom availability for Titus Center student recruiting or classroom visits.

Administrative Assistant Support:

  • Arrange and coordinate the Chair's calendar and schedule appointments, meetings, travel arrangements and other activities.
  • Assist the Chair by producing financial reports and completing ongoing budget analysis.
  • Extract, manipulate, and format data as needed by the Chair or RSB Dean.

Titus Center Event Coordination:

  • Assist in the coordination and administration of the Titus Center events including theme selection, decorations, catering, oversight of volunteers, and other event logistics.

QUALIFICATIONS: 

  • Exceptional interpersonal skills with the ability to interface effectively with a wide spectrum of people.
  • Ability to effectively manage competing priorities and multiple projects simultaneously.
  • Experience with coordinating meetings and events.
  • Strong analytical skills, along with the ability to create and effectively manage documents, spreadsheets, graphs, charts and slide presentations.
  • Proficiency in Outlook, Word, Excel, and PowerPoint.
  • Experience in or the ability to learn and navigate various computer programs, including Jenzabar, learning management systems and any new programs or databases that are a part of the department's work.

EDUCATION AND EXPERIENCE: An Associate degree or equivalent and 3+ years of related experience.


SCHOOL OF MINISTRY

Secretary to the School of Ministry Associate Dean for Graduate Programs

Type: Full-Time
Available: Immediate

SUMMARY:   The Secretary is a key administrative member of the School of Ministry Graduate Department, providing clerical and administrative support to the Associate Dean and also serving as a key liaison in communication between the Associate Dean and faculty/students of the Graduate Department, other PBA offices, and external constituencies.

QUALIFICATIONS:  The successful candidate will have a proven track record of the following:

  • excellent administrative skills (managing personal calendars, organizing events, taking minutes in meetings, and maintaining budgets);
  • effective interpersonal relationship skills;
  • efficient organizational skills to coordinate tasks, solid communication skills, and the ability to work both individually and on a team;
  • proficient computer skills (e.g. Microsoft Office suite, internet) and be capable of learning proprietary software used by the campus to perform daily tasks;
  • be a self-starter, a self-learner, take initiative, and be able to find the information s/he needs.

EDUCATION & EXPERIENCE:   A Bachelor’s degree is required (preferably in a ministry-related field). Preference will be given to candidates with higher-education experience and/or the ability to speak and write in Spanish.


SCHOOL OF NURSING


Nursing Coordinator for the Undergraduate Programs/PRN

 

SUMMARY:  The Nursing Coordinator for Undergraduate Programs/PRM is responsible for routine communication with nursing program applicants and ensuring a smooth transition from Admissions into undergraduate nursing programs' Pre-Nursing (PRN) status. This position serves as Academic Advisor to pre-nursing students, as well as advising faculty advisors on details of university policies, and serves ex officio on the Admissions, Progression, Retention & Graduation committee (APRG). This position also maintains and disseminates semester schedules, records of School enrollment, events, and student achievements. 

RESPONSIBILITIES AND DUTIES: The Nursing Coordinator must be able to organize data and track detailed information.  Maintain schedules and communicate orally and in writing. Solid computer skills are also preferred, including Excel spreadsheet and ACCESS database skills.  The successful candidate will have strong analytical and communication skills.  The Nursing Coordinator will be able to communicate with a wide array of individuals including prospective students and their families, current students, other PBA staff, faculty, and external partners associated with the university.

EDUCATION:  A Bachelor’s degree from an accredited four-year institution of higher education is required.  A degree from a health-related or educational field is preferred.

EXPERIENCE:   One to two (1-2) years’ experience in higher education administration/student development is preferred. One to two (1-2) years of experience in a detail-oriented, administrative setting is required.   Experience in academic advising, career counseling, high school teaching or similar is preferred.


STUDENT DEVELOPMENT

Academic Writing Specialist

STATUS:                 Full-Time

AVAILABLE:          Immediately

SUMMARY: The Academic Writing Excellence Specialist will be responsible for the day-to-day operations of Academic Writing Excellence (AWE), act as an advocate for AWE to the campus community, and find avenues of growth for the department. The Specialist will provide academic support for students by designing and implementing composition workshops and positively represent the office. The specialist will establish relationships from all campuses and will develop specific program needs for each school.

REQUIREMENTS:  The successful candidate will have a track record of strong analytical and communication skills with an ability to apply common sense understanding to carry out instructions furnished in writing, oral, or diagram form. Preferred candidates will have the ability to deal with problems involving several concrete variables in standardized situations.  An ability to work with constituents among a varied degree including prospective students and families. Experience and capability to maintain connections with the global writing community to ensure current information and best practices for writing styles (APA, Turabian, MLA, etc.) is required.

DUTIES & RESPONSIBILITIES:  Leading the AWE in direction setting and development through the following tasks and responsibilities:

  • The Specialist will work with the Director in scheduling and supervising the daily workflow of the tutors and or coaches. The Specialist is expected to work a minimum of 40 hours per week on campus, primarily during normal business hours
  • Responsible for managing timesheet for writing coaches, managing the online scheduler, communication platforms, and social media accounts
  • Lead recruiting and training efforts of all writing coaches, the objective of which is to meet them at their various points of need and provide excellent writing support in an encouraging and positive environment
  • Tutor students directly by offering a minimum of four (4) hours of availability, and be available to help with PBA’s Alumni, Graduate/Evening Students, and Faculty
  • Market all Academic Writing Excellence services and events through a variety of media; meet with representatives from all schools and campuses of PBA annually to determine their needs in the area of writing support and develop strategies to meet those needs
  • Collect data for reporting purposes
  • Plan three-four (3-4) outreach events alongside the writing coaches
  • Aid in the creation of academic success plans for individual students
  • Maintain communication with the Director and Assistant Director of the Office of Academic and Accessibility Resources

EDUCATION & EXPERIENCE: A Master’s degree in English from an accredited higher education institution is preferred but a Bachelor’s is required. higher education institution.  Must have a minimum of two years writing center experience.  Experience working with non-traditional students is a must. Teaching experience at the undergraduate or graduate level preferred.

Student Care Specialist

STATUS:                Full-Time

AVAILABLE:          Immediately

SUMMARY:  The Student Care Specialist is responsible for optimizing our efforts to retain first year students. This includes identifying and providing support to at-risk student populations, as well as managing Waypoint, our retention management system. The Student Care Specialist is also responsible for managing the University’s retention chatbot.

DUTIES & RESPONSIBILITIES:   

Manages Waypoint-Retention Management Systems

  • Receives Waypoint early alerts and refers them to the appropriate personnel, daily.
  • Coordinates follow-up with care counselors.
  • Collaborates with Pharos Support (Waypoint vendor) and PBA Information Technology Services to manage system concerns and updates.
  • Updates system templates, as needed.
  • Creates surveys for both students and faculty, in order to measure various aspects of student success.
  • Pull and analyze referral data reports on a regular basis.
  • Attends Pharos webinars to optimize best practices.
  • Uses Waypoint referrals to bring students to the attention of the Student Care and Concerns Committee
  • Serves as the Minute Taker and Log Manager for the Student Care and Concerns Committee.

Aids in Retention Efforts

  • Receives Waypoint early alerts and refers them to the appropriate personnel, daily.
  • Coordinates follow-up with care counselors.
  • Collaborates with Pharos Support (Waypoint vendor) and PBA Information Technology Services to manage system concerns and updates.
  • Updates system templates, as needed.
  • Creates surveys for both students and faculty, in order to measure various aspects of student success.
  • Pull and analyze referral data reports on a regular basis.
  • Attends Pharos webinars to optimize best practices.
  • Uses Waypoint referrals to bring students to the attention of the Student Care and Concerns Committee.
  • Serves as the Minute Taker and Log Manager for the Student Care and Concerns Committee.

Operates the University’s Retention Chatbot

Organizes and maintains a messaging master calendar, and coordinates with other University offices to ensure clear, concise, and consistent communication with students.

  • Functions as a liaison with Mainstay (chatbot vendor).
  • Researches and implements best practices in chatbot utilization.
  • Writes chatbot messaging according to specified style guidelines and within University’s brand personality.
  • Monitors incoming chatbot messages for problems or questions that need updated answers and responds to students on behalf of PBA.
  • Updates chatbot knowledge base as needed.

REQUIREMENTS:  The candidate for this position will be competent in working collaboratively, with all members of the PBA employee community.  Must demonstrate excellent computer skills, including Word, spreadsheets, and Outlook.  The individual should have excellent interpersonal, organization, and teamwork skills. A candidate with a mature level of discernment and confidentiality is essential and required.  

EDUCATION:  A Bachelor’s degree from four-year institution of higher education is required.   


 WARREN LIBRARY

ADMINISTRATIVE OFFICES

                 
Secretary to the Warren Library Administrative Offices

STATUS:                Full-time

AVAILABLE:          Until filled

SUMMARY:  The primary responsibility of this position is to provide administrative and financial accounting support for the Warren Library’s administrative offices. 

RESPONSIBILITIES:  

Secretarial

  • Coordinates administrative office procedures and workflows with those of other departments
  • Serves as the Associate Provost’s, Dean’s, and Director’s personal secretary for appointments, communication, and travel arrangements

Budgetary:

  • Assists the Associate Provost, Dean, and Director with Budget Management
    • Collects receipts and reconciles the accounts for all department credit cards
    • Creates requisition purchase orders within institutional financial control system
    • Maintains budget accounts and prepares financial reports for department leaders as well as the Associate Provost and Director
    • Places orders and receives all department supplies

Special Projects:

  • Assists the Associate Provost, Dean, and Director with writing reports for the administration and other entities
  • Assists the Associate Provost with special projects as needed
  • Assists the Associate Provost with planning annual faculty development workshops and other campus-wide events
  • Coordinates the processing of library staff professional development activities
  • Other projects and duties as assigned

Building Maintenance:

  • Maintains the directory of all department staff and the master list of persons authorized to access the library
  • Manages the scheduling of events and room reservations for all department facilities and study spaces
  • Manages the control system for the building’s lighting, blinds, and doors
  • Places requests for facility maintenance and regularly monitors the building’s general upkeep

QUALIFICATIONS:  The qualified candidate will possess exceptional organizational skills as the secretary will manage multiple functional areas within the library.  Competence and a strong ability to work with budgetary duties are required.  Experience in managing supplies and orders, reconciling accounts, collecting receipts, and requisitioning purchase orders is preferred. 

Superior English language skills, including verbal and written communications, to communicate effectively via email, telephone and internet are required.  The well-qualified candidate will have excellent computer skills, including Microsoft Office, Word, and Excel proficiency.  

The successful candidate will have experience or be competent in training, mentoring, and managing student employees and other part-time employees.  Must be comfortable and confident speaking one-on-one with a wide variety of constituents and employees of the university, including administrators, faculty, staff, students, community educators and, community members.    

EDUCATION AND EXPERIENCE:   Bachelor’s degree preferred or Associates’ degree is required with one to two years related experience.  Higher education experience is preferred.



WARREN LIBRARY

Access Services Specialist

STATUS:             Full-Time; Evenings (3pm-12am, Sunday through Thursday)

AVAILABLE:       Until Filled

SUMMARY:      The Warren Library Access Service Specialist provides evening library service desk supervision for the library’s student workers and excellent customer for the library’s users. Duties require knowledge of library operations, policies, and safety procedures with high levels of collegiality and responsibility carried out in a team setting.  Evening during the school term; daytime during school breaks.

DUTIES & RESPONSIBILITIES:

  • Train, supervise, mentor, and evaluate student assistants working within the Access Services department.
  • Become proficient in the library’s software system, and ensure the proper charge and discharge of materials.
  • Interpret and enforce library policies to library patrons and student workers, provide patron assistance at the Service Desk, including resolve patron issues, responding in person or by phone or email to needs.
  • Ensure the safety of library users and building resources by communicating immediately as warranted with University departments, especially physical plant services, campus Safety & Security, and the University Librarian.
  • Assist library users in computer, printing, media, and microform workstations, and liaison with campus Information Services for technology support.

QUALIFICATIONS:  Must be able to work independently and also in a team setting. Proficient computer skills are required. Must possess collegial communication skills, including verbal and written to be able communicate effectively in person, through email, and telephone. Must be comfortable speaking one-on-one with a wide variety of constituents of the university: students, faculty, staff, prospective students and families, contractors, and members of the public. Must possess strong adherence to work schedules and punctuality. Must demonstrate a commitment to the University's mission and agree to the University’s Guiding Principles.

EDUCATION and EXPERIENCE:  A Bachelor’s degree is preferred.  An Associate’s degree is required.  One to three months related supervisory and customer service experience or training; or equivalent combination of education and experience.