Intermediate Systems Analyst - Information Technology Services

TYPE:   Full-time, Exempt
LOCATION: West Palm Beach Campus

SUMMARY: Provide experienced process and system requirements definition, analytical and/or programming capabilities, computer application development and/or maintenance, and support services to meet client IT and business needs.


  • Provide service to the ITS client community, faculty, staff, and students, protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Evaluate and document client needs/business processes, including current process analysis and proposed revisions to optimize business processes.
  • Assist with the design and documentation of system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project-based planning documents such as scope documents, and client services communication is required.
  • Work with IT staff, clients, and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options and provides ongoing troubleshooting, support, and maintenance of production applications.
  • May be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.


  • Systems Analysis & Integration and Business Requirements & Process Analysis.
  • Ability to program MS SQL Server, C#, ASP, ASP.NET
  • Understand the principles of systems analysis and programming.
  • Understand the concepts of a relational database.
  • Ability to communicate effectively with end-users.
  • Experience with client-server, web, and web services application development.
  • Experience with DBMS, SQL, and T-SQL.
  • Possess strong analytical, troubleshooting, and problem-solving skills.
  • Experience with Jenzabar, InfoMaker, or similar student information systems is desired.
  • Ability to manage multiple projects and end-user support tickets simultaneously.
  • Working knowledge of report writing.
  • Experience with Extract, Transform, Load (ETL) tools.
  • Ability to work in teams, both interdepartmental and with other constituents of the university.
  • Proven experience in deployment, maintenance, and operations analysis, as well as project management.

EDUCATION AND EXPERIENCE:  Bachelor’s degree (B.S. or B.A.) from an accredited university is highly preferred with a major in Computer Science, including courses in computer programming, systems analysis, system development, or systems engineering. A minimum of four (4) years of analysis/programming experience, with a bachelor’s degree, or at least seven (7) years of analysis/programming job experience without a degree.