Director of Student Accounts - Student Accounts

TYPE:   Full-time, Exempt
LOCATION: West Palm Beach Campus

SUMMARY: Direct all aspects of the Student Accounts office, including billing, payment plans, account reconciliations, payment administration, collections, resolution of discrepancies and communications.  Leads the analysis, planning, and implementation of new processes and information systems to better meet the needs of both internal and external customers. 


Leadership of the Student Accounts Function:

  • Responsible for oversight of all processes of Student Accounts with focus on compliance, internal controls and excellent customer service
  • Oversee the handling of a high volume of calls and emails from students and families to provide excellent customer service
  • Ensure accurate and timely billing of all charges, including tuition, meal plans and other fees by overseeing charge table set up, review of charges, application of financial aid, and integration with other University systems
  • Ensure the timely posting of charges and payment activities
  • Ensure the timely collection of outstanding accounts receivable debts due to the university
  • Review of weekly processing of student refunds
  • Collaborate with Financial Aid, the Business Office, and students to ensure timely satisfaction of student financial obligations
  • Collaborate with Financial Aid, Registrar’s Office, Student Development, PBA Card, IT and other internal departments to ensure student account accuracy and the proper flow of information
  • Partner with the Business Office to ensure the timely completion of monthly and year-end processes
  • Perform analysis of student accounts and accounts receivable and provide recommendations for courses of action
  • Ensure compliance with all federal, state and institutional regulations related to student accounts

Reporting & Compliance Requirements:

  • Responsible for weekly approvals and reports of student refunds; managing, reporting on and analyzing student balances
  • Oversight and review of adjusting or correcting entries to students' accounts and provide documentation to the Business Office
  • Participate in year-end audits
  • Maintain the portions of the University catalog and website related to Student Accounts
  • Manage and coordinate all communications between the Student Accounts department and students, parents, and other University personnel
  • Partners with external agencies to ensure accurate application of payments, establishment of payment plans. and monthly reconciliations
  • Complies with all applicable laws, regulations, and internal control policies and procedures related to student accounts

Other Duties as Assigned:

  • Serves as the subject matter expert for the Jenzabar Accounts Receivable Module
  • Participate in the PBA Enrollment Checklist process
  • Participate in training on campus or online and other campus events and ensure staffing by Student Accounts representatives when needed
  • Assist Controller in special projects as assigned

EDUCATION AND EXPERIENCE: A Bachelor's degree in Business, Finance, Computer Science, Management, Accounting or a related field from an accredited four-year university or college is required. Four (4) plus years of related experience is required and supervisory experience is highly preferred. Management experience is highly preferred. Knowledge of Jenzabar is beneficial. The position requires a candidate with excellent communication skills and strong detail-oriented and analytical skills.