I am an Administrative Coordinator in the Housekeeping Department for The Breakers. I oversee all the requests that relate with Housekeeping such as monitoring VIP service completion and inspection of rooms, dispatching our Housemen to complete requests from Room Attendants or Guests, creating daily cleaning assignments for the Room Attendants as well as monitoring their progress throughout the day, and researching and following up on any guest complaints pertaining to Housekeeping. What I love the most about what I do is that every day is different. Even though I have an idea of how the day will play out, things change and it always keeps you on your toes. Additionally, there is a great deal of communicating and working alongside other departments within the hotel.
Even though working for The Breakers is my first job in the hospitality industry, I have acquired similar experience in previous positions that I have worked as. Most of my experience has all been in the service industry, so it has been great carrying on what I have learned in the past because all those different positions have molded me and helped me fit into the role where I am today.
The first word that comes to my mind is accountability. I consider myself a responsible person that can be depended on, but in the workplace it is different. You have to go ahead and display to others that you are accountable, and by your actions you will allow your colleagues to grasp that they can start depending on you. There is a lot of teamwork in my department, and when I first began I noticed that I was joining an already well established team. It was up to myself, and myself only, to work hard and meet them where they already were. I had to prove to them that I was accountable enough to be handed so many different tasks and projects, that I was responsible enough to be accountable for my tasks and to do what was expected of me without constant supervision as a new employee.
"The most important thing... is to not settle and not get comfortable."
I’m really thankful for the small class sizes and the ease of communication with the professors. This allowed me to have a better college experience than I would’ve obtained in a bigger school, allowing me to pay better attention and focus more on my classes. It was also thanks to PBA that I am in the position I am today. The assistant director of Housekeeping, my manager, is an alumni from PBA and she was also my mentor in the Protégé Program that I was a part of during my senior year. Not only that, but she was also offered an opportunity to lecture an Intro to Hospitality course that I took as an elective my last semester. So thanks to PBA, my director used to be both my mentor and my professor.
My advice would be to work hard for what you want and to give it your all. It is okay if you are not sure what it is you want to do for the rest of your life, but at least try things out and experience different jobs. The most important thing for me that I have tried to implement, and will continue reminding myself for the rest of my life, is to not settle and to not get comfortable. I have a goal in my mind and even though it might seem hard and distant, that is where one day I want to be at so I cannot settle, especially now that I just entered "the real world". Nothing worth achieving is easy.
Yes, as previously mentioned I received mentoring from my current manager, Tyrene Morgans. We would meet once every two weeks in The Breakers before I even knew I would ever be working there. I am thankful and feel truly blessed for having her as a mentor, and as a director, because of all her experience in the industry. Now that I am working alongside her, it is great receiving feedback and seeing a familiar face around the office. I believe receiving mentorship is an incredible opportunity to be a part of because it allows you to receive guidance and advice from someone wiser than you, allowing you to seek experience from that person who has already gone through whatever it is you might soon go through.
Spotlight posted in November 2017. For current updates from Franklin, visit his LinkedIn page.